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General terms and conditions

Business terms and conditions valid from 29.12.2025:

The address of our web page is: https://kostolny.com/

  1. General provisions:
    1.1 the Operator of the e-shop is a company KOSTOLNY, with. r. o., registered office: Sladovnícka 4896/5a, 95501 Topoľčany, ID: 53100689, registered in the REGISTER of the SLOVAK republic Nitra, section: Sro, insert no 51372/N, VAT number: 2121267819, VAT number: SK2121267819 (the company is a VAT payer) (hereinafter ‘Operator’).
    1.2 the Customer is the entity to which the Operator has ordered the delivery of the set of documents in electronic form or service audit processes. (hereinafter the ‘Customer’).
    1.3 These terms and conditions are an integral part of the contract, which is concluded by the Operator with the Customer in connection with the provision of a set of documents or services audit of the Operator of the Purchaser.
    1.4 the Client declares that before the conclusion of the order within the meaning of article III. these terms and conditions acquainted with the content of the Commercial terms and in the whole range agrees with them.
  2. Process orders
    2.1 For the implementation of the order by the Customer selects the desired service or product and clicks on the Order button.
    2.2 After sending the order gets the Customer back a confirmation of the order to the email address indicated during the order.
    2.3 Delivery of the re-confirmation of receipt of the order and at the same time, its payment of the contracted Customer with the Operator of the contract.
  3. Methods of payment
    3.1 Payment has been made by the Customer:
  4.  Delivery method
    4.1 After successful receipt of your payment at the bank account of the Operator it the customer will be sent by email:
    in the case of a set of documents with a link to download sets of instruments.
    If the Customer after the payment did not receive any email within the next 30 minutes, is obliged to contact the technical support of the Operator by e-mail at juraj.kostolny@kostolny.com.
  5.  Update
    5.1 In the event of purchase of the product, a Set of tools, processes, templates – 36 documents + personalized consultation and a monthly update of the instruments the shipping and payment orders automatically obtains the Customer of the availability of updates to a set of tools for a period of one year.
  6.  Technical support (Support)
    6.1 In case of technical problems (the defunct website, the inability to login to login to the zone and etc) is the technical support provided by customers who have purchased a product Set of tools, processes, templates – 36 documents + personalized consultation and a monthly update tools.
    6.2 Technical support provided by the Operator via e-mail at info@weseco.sk also it is possible to execute the agreement by phone.
  7.  Withdrawal from the warranty
    7.1 Set of tools, processes, templates (digital content)
    , Each of our products (a set of tools, processes and templates in versions to download or updates) provided ‘as is’, and without warranties of any kind.
      7.1 the Operator shall not be liable for any damages, and in particular the damage is direct, indirect, special, incidental or consequential, or other losses with the use of united, the use of, caused by, or resulting from inability to use our products or services, e.g. due to neaktuálneho system of the Client incompatibility of software or other technical issues, or to intervene in the formulas and text files.
    7.2 Audit of internal processes and the Implementation of processes
    In the case of purchase of services, the audit of internal processes and the Implementation of processes has the opportunity to the Client to withdraw from the order up to 1 month or until the signing of the separate treaty on procedural audit and ask for a refund.
  8.  Guarantee money-back guarantee
    8.1 If the Customer for any reason decide not to use the services of the Audit of internal processes and the Implementation of processes can the Operator within 30 days from payment order or until the signing of the separate treaty on procedural audit or implementation of processes to ask for a refund. In case of Customer’s request under the preceding article, will return the Operator of the paid amount back to the account of the Purchaser or otherwise, after the agreement with the Operator.
    8.2 Application it is necessary to send from the email address that was specified in the purchase order, while the Customer is obligated to verify in accordance with the requirements and instructions of the Operator.
  9.  Personal data protection
    9.1 the Customer agrees within the meaning of article 13 (1) (a) of act no. 18/2018 Coll. on the protection of personal data as amended, to the processing of personal data of the Customer Operators.
    9.2 the Operator is entitled to process the personal data only to the extent necessary for the performance of the terms of the agreement, and in connection with the contract.
  10. Final provisions
    10.1 These terms and conditions shall be interpreted in accordance with the generally binding legal regulations of the Slovak republic (SR), especially in the sense of act no. 40/1964 Coll. Civil code as amended and in accordance with the act no. 513/1991 Coll. Commercial code, as amended, and other relevant legislation.
    10.2 Any legal dispute related to these terms and conditions are within the exclusive jurisdiction of the courts of the SLOVAK republic and be governed by the relevant legal regulations of the SLOVAK republic, and also in the case, if the Customer is not a citizen of the SLOVAK republic or does not have a registered office in the SLOVAK republic, or if the person founded under the law of another state.
    10.3 the Operator has the right to change these terms and conditions without pre-informing the Customer. The current wording of the business terms will always be posted on the site https://kostolny.com/en/general-terms-and-conditions/.

    These Business terms and conditions become valid and effective on the date of 29.12.2025.